If you've looked through the help centre and still can't find an answer, we'd love to hear from you.
Where to write to us
Open the Contact page from the sidebar. You'll find the support form there along with our help widget.
If the form ever fails to load, drop us an email directly at [email protected]. Both go to the same place.
What to include
To help us help you quickly, please share:
- What you were trying to do.
- What you expected to happen.
- What actually happened.
- If it's about a specific video, the link to that video.
- If it's about an upload, the file size and format.
A screenshot or short screen recording is golden when something looks wrong.
When to expect a reply
We aim to reply within one working day. If you write outside our working hours (we're a small team) we'll get back to you the next morning.
For payment, plan or invoice questions, you can also self serve in the Polar customer portal. See Managing your billing details.