A quick run through the questions that land in our inbox most often. Each answer links to a longer article if you want the detail.
How does bandwidth work?
Each plan includes monthly playback bandwidth: 50 GB on Free, 5 TB on Standard, and 50 TB on Premium. Extra bandwidth costs $1 per TB from Billing. See Choosing the right plan for you.
What video formats do you support?
MP4, MOV, AVI, WMV, FLV, MKV and WebM. MP4 is the safest pick if you're not sure. Full table in Supported video formats.
Can I make a video private?
Yes, on any paid plan. Open the video page and flip the privacy toggle. See Setting a video to public or private.
Can I change the player colour?
You can set a global brand colour on Premium, and override it per video too. Walk through it in Setting your global brand color and Overriding the player color for one video.
How big can a single file be?
As big as the storage you have left. So on Premium with 4TB free, very big indeed. Tips on keeping files sensible are in Tips for large video files.
Do you create different quality versions of my videos?
For hosted videos, yes on the Standard and Premium plans. Every new upload of about 50 MB or more is converted into several resolutions automatically, and the player picks the one that suits each viewer's device and connection. The Free plan plays the original file as you uploaded it. If you upgrade, the Dashboard asks whether to convert the videos you already have; nothing is converted without asking. The full picture is in Adaptive quality playback for your videos. On Demand films are handled separately from your hosted library.
Does Vidreno work in Notion / WordPress / Ghost?
Yes. Paste the video URL on a line by itself and the editor will embed it. See oEmbed support for Notion and WordPress.
Can I download my videos back out of Vidreno?
You can always grab the original file you uploaded. Open the video page and use the share dialog. Your original is kept exactly as you uploaded it, and it's what you get back. On Standard and Premium we also create adaptive quality versions for playback, but they sit alongside the original and never replace it.
What happens if I cancel?
Your subscription stays active until the end of the period you've already paid for. After that you'll be moved to the free plan. See Upgrading or changing your plan.
If you go over your storage limit after a downgrade, your existing videos stay where they are. New uploads are blocked until you free up space or upgrade again.